PERSIMMON DROPSHOULDER

1. Processing Time:

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Timeframe:

Standard delivery typically takes 3–5 business days after dispatch, depending on the destination and courier service availability.

3. Total Delivery Time:

Most orders are delivered within 5 business days total, including processing and shipping time under normal conditions.

4. Order Confirmation:

Once your order is placed, you will receive a confirmation email with your order details and tracking information once shipped.

5. Tracking Information:

A tracking number will be provided once your order is dispatched so you can monitor your shipment in real time.

6. Shipping Partners:

We work with trusted courier partners to ensure safe and timely delivery of your orders.

7. Delivery Delays:

Occasionally, delivery may take longer due to unforeseen circumstances such as weather conditions, public holidays, or courier delays.

8. Address Accuracy:

Customers are responsible for providing accurate shipping details. Incorrect addresses may result in delays or additional charges.

9. Failed Delivery Attempts:

If delivery is unsuccessful due to unavailability or incorrect information, the courier may attempt redelivery or return the package.

10. Shipping Charges:

Shipping fees, if applicable, will be displayed at checkout before order confirmation.

11. Remote Areas:

Deliveries to remote or rural locations may require additional time beyond the standard delivery window.

12. Order Changes:

Once an order is shipped, changes to the shipping address or order details cannot be made.

13. Damaged Packages:

If your package arrives damaged, please contact support immediately with photographic evidence for assistance.

14. Lost Shipments:

In rare cases of lost shipments, we will coordinate with the courier to resolve the issue or provide a suitable solution.

15. Customer Support:

For any shipping-related queries, our support team is available to assist you promptly.

1. Eligibility for Refunds:

Refunds are applicable only for eligible products as per our return guidelines and within the specified return window.

2. Return Window:

Customers must request a return or refund within 7–14 days of receiving the product, depending on the product category.

3. Condition of Product:

Items must be returned in their original condition, unused, unwashed, and with all original packaging and tags intact.

4. Non-Refundable Items:

Certain items such as final sale products, personal use items, or customized products may not be eligible for refunds.

5. Refund Approval:

Once the returned item is inspected and approved, the refund process will be initiated.

6. Refund Method:

Approved refunds will be issued to the original payment method used during purchase.

7. Processing Time:

Refunds may take 5–10 business days to reflect in your account after approval, depending on your bank or payment provider.

8. Shipping Charges:

Shipping fees are generally non-refundable, unless the return is due to an error on our part.

9. Return Shipping Cost:

Customers may be responsible for return shipping costs unless otherwise stated.

10. Damaged or Defective Items:

If you receive a damaged or defective product, please contact us immediately with proof for a replacement or refund.

11. Order Cancellation:

Orders can only be canceled before they are shipped. Once dispatched, standard return policies apply.

12. Partial Refunds:

In some cases, partial refunds may be issued for items that are not returned in original condition.

13. Late or Missing Refunds:

If you haven’t received your refund, check with your bank or payment provider before contacting support.

14. Exchange Option:

Where applicable, customers may choose an exchange instead of a refund.

15. Customer Support:

For any refund-related queries, our support team is available to assist you.